EXTON, Pa., Feb. 3, 2020 /PRNewswire/ -- Ricoh USA, Inc.'s David Pagenkopf has been named a finalist in the 14th annual Stevie® Awards for Sales & Customer Service. Ricoh nominated Pagenkopf, Project Manager, Process Improvement, for the Customer Service and Contact Center Individual category due to his work creating more effective, efficient and reliable feedback loops that amplify the voice of the customer.
The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
Gold, Silver, and Bronze winners will be revealed during a gala banquet in honor of the finalists on Friday, February 28, at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend.
Recently, Ricoh has placed considerable strategic focus on feedback loops as it emphasizes the voice of the customer (VOC), adaptability to the market, and a consultative sales approach. To this end, Pagenkopf is responsible for VOC data collection and survey governance. In this role, he designs, executes and analyzes customer survey results, which serve as the crux of Ricoh's work to continually improve the customer experience – another core tenet of Ricoh's strategy. While Pagenkopf's work is unquestionably vital to Ricoh, the company has nominated him primarily for the innovative, effective way he has risen to the occasion. Pagenkopf developed a VOC Dashboard, which enables business leaders to intuitively visualize and segment survey data, with real-time updates as new customer responses come in, making it significantly easier to visualize and identify trends, such as common customer issues, patterns of positive feedback and opportunities for growth. Additionally, the system automatically flags urgent customer issues mentioned in survey responses, creating a support ticket and reminding Ricoh staff to proactively call the customer within 24 hours to address the issue.
"David's groundbreaking work has not only overhauled the way we collect, analyze and visualize customer survey data, but it has also changed our approach to reporting, empowering us to react more quickly and effectively to customer needs," said Marlene Kolodziej, Vice President, Centralized Services, Ricoh USA, Inc. "David has gone above and beyond in delivering the level and kind of business intelligence that forms the bedrock for the informed, customer-centric change Ricoh aims to deliver for its customers and its customers' customers."
Judges evaluated more than 2,600 nominations from 48 nations, from organizations of all sizes and in virtually every industry, in this year's competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees.
Maggie Gallagher, president of the Stevie Awards, commented, "Every finalist should be proud of the work they did over the past 18 months to be recognized by the judges. They should also be proud of how well they effectively communicated those achievements to the judges. We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28."
Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at www.StevieAwards.com/Sales.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc. and ValueSelling Associates, Inc.
| About Ricoh |
Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communication services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).
For further information, please visit www.ricoh.com
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